Pet Accessories - Up To 20% OFF
After receiving your return request, we will send you all the information via email, including a Return Authorization Code (RMA) and return instructions.
⏰ Return Timeframe
• Returns are accepted within 30 days of receipt for any reason (e.g., wrong size, not as expected, etc.). **Provided all items meet the return conditions.
• If the item arrives damaged, defective, or incorrect, please notify us within 48 hours of receipt so we can assist you.
🔄 Exchange
Due to frequent inventory changes, we cannot process direct exchanges.
• Simply place an order through your account.
• Need help? Our team is happy to guide you through the entire process.
• Please note: Expired coupons cannot be used for new orders, but valid, unexpired coupons can.
✅ Return Eligibility
To ensure products remain in pristine condition, they must be:
• Brand new, unused, unworn, free of dog hair, cat hair, odors, or stains
• Original packaging intact, all tags undamaged
• Approved by our return policy
❌Items not approved beforehand will be refused.
Our return address: Unit 449, 29-31 Porter Street, RYDE NSW 2112, Australia
📦 Your Responsibility
• Return shipping costs are borne by the customer. To protect your rights, we recommend using a trackable courier company.
• Returns must be received within 15 days of RMA approval.
• Please carefully review the size chart before placing your order. We’re happy to answer any sizing questions before you purchase!
• Due to lighting or monitor settings, product photos may show slight color variations.
📬 Refund Processing
• After receiving and inspecting your return, we will send you an email confirming receipt. We will also notify you whether your refund request has been approved.
• If approved, we will process your refund, which will be automatically credited to your credit card or original payment method within 5-7 business days. Delayed or Unrefunded Refund:
• If you haven’t received your refund, please check your bank account again.
• Then contact your credit card company. Refunds may take some time to process.
• Next, contact your bank. Refunds usually take some processing time to arrive.
• If you have completed all the above steps and still haven’t received your refund, please contact us: [email protected].
• Partial returns may incur a 20% restocking fee (we will notify you before processing).
🚫 Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
• Pet stairs, food bowls
• Toys (durability cannot be guaranteed)
• Clothing
• Clearance items
🐾 At Osimona, we are committed to making your pet shopping experience as pleasant as possible. If you have any questions, please contact us before placing your order—we’re always happy to help!
