Shipping Info

At Osimona, we are committed to providing a seamless and comfortable shopping experience for all our customers, wherever they are. Our shipping policy focuses on ensuring your pet products are delivered safely and quickly, wherever they are destined.

● Delivery Area

We are proud to offer delivery services to customers in different parts of the world. Whether you are located in North America, Europe, Asia, Oceania, or elsewhere, we are dedicated to delivering quality pet products to you.

● Processing Time

• Order Processing: Under normal circumstances, we will process your order within 1-2 business days after you complete payment (excluding weekends and public holidays).

• Careful Packaging: We specially pack each Osimona product to ensure it arrives intact. For fragile items, we use extra protective measures.

• Once processing is complete, you will receive a shipping confirmation via email containing tracking details.

● Shipping Methods

We offer a variety of shipping methods depending on your location and preferences. Specific options vary by country/region. Our trusted logistics partners include:

• FedEx
• UPS
• DHL

Delivery within Australia typically takes 7-10 business days, while international orders usually take 10-14 days. Please note that these are estimates and delivery times may vary depending on location, weather, or customs delays.

● Shipping Costs

Free shipping on all orders over AUD $90; otherwise, a shipping fee of AUD $7.99 applies to Australia, and a shipping fee of AUD $10.99 applies to other regions.

● Customs, Duties, and Taxes

• International Shipping: For orders shipped outside Australia, duties, taxes, or import fees may apply. These fees will be collected locally upon your package’s arrival and are the responsibility of the customer.

• Customs Policies: Customs policies may vary by country and region. We recommend contacting your local customs office for more information on potential charges or restrictions.

• Customs Declaration: All international orders are subject to customs inspection, which may cause delays beyond our control. We will declare the full value of the goods on the customs declaration form and comply with international shipping regulations, and will not mark goods as “gifts” or reduce their value.

● Order Tracking

Once your order ships, you will receive an email with tracking information so you can monitor your delivery progress in real time. You can also check your order status directly on the carrier’s website. For any questions regarding tracking information, please contact our customer service team (email: [email protected]).

● Shipping Restrictions

Some products may be subject to shipping restrictions due to the regulations of the destination country/region. If we are unable to deliver to your area, we will notify you promptly and offer alternative options or a full refund.

● Lost or Damaged Packages

At Osimona, we do our utmost to ensure the safe packaging of your orders. However, if your package is lost, damaged, or delayed, please contact us immediately. We will work with our logistics partners to investigate and resolve the issue.

• Damaged Package: If your package arrives damaged, please take photos of the damaged items and packaging and contact us immediately. We will assist you with your claim and arrange a replacement or refund.

• Lost Package: If the carrier confirms the package is lost, we will discuss reshipment or a refund with you.

● Customer Service

Our customer service team is ready to answer any questions or concerns you may have about shipping. Whether you need assistance tracking your package, choosing a shipping method, or have questions about customs, we’re happy to help. Please contact us at [email protected].

● Shipping Policy Updates

Osimona reserves the right to update or modify this shipping policy at any time. Any changes will be posted on our website, so please check regularly for the latest shipping information.